Before you trot away, we’d love for you to stick around! If you have any questions or need assistance, our team is here to help. Moo-ve on over to explore our latest products and delightful offers!
At First Class Farms, we want you to be completely satisfied with your purchase. If you encounter any issues with your order, please review our return policy below:
1. Return Eligibility
We accept returns only for damaged or defective items. If you receive a product that does not meet our quality standards, please contact us within 24 hours of receiving your order.
We cannot accept returns on consumed products or items that have been opened and used, as this is against health laws and regulations.
Include photos of the damaged or defective items to assist us in processing your return.
3. Return Process
Once we confirm the issue, we will guide you through the return process. Please note that:
Refunds will be issued to your original method of payment upon confirmation of the returned items.
4. Refund Timeline
Refunds will be processed within 7-10 business days after we receive and verify the returned items. The funds will be credited back to your original payment method.
5. Customer Support
If you have any questions or need assistance with your return, please don’t hesitate to reach out to us at firstclassfarmsny@gmail.com. We’re here to help!
Thank you for choosing First Class Farms. Your satisfaction is our priority!
Terms of Service
Welcome to First Class Farms! By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully.
1. Acceptance of Terms
By using our website, you affirm that you are at least 18 years old and have the legal capacity to enter into these Terms of Service. If you are using the site on behalf of an organization, you represent that you have the authority to bind that organization to these terms.
2. Use of the Website
You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use of the website. Prohibited behavior includes, but is not limited to, harassment, impersonation, or any form of unauthorized access.
3. Ordering Policy
Ordering Deadline: Orders must be placed by noon on Thursday for delivery on Friday. Orders placed after this deadline will be delivered the following Friday. All glass bottle milk must be ordered by noon on Monday.
Delivery Information: We deliver our products directly to you. Please provide accurate delivery information to ensure timely delivery.
4. Payment
All payments are processed securely through third-party payment processors. We do not store your payment information. By placing an order, you agree to pay the full price of the products ordered, including any applicable taxes and delivery fees.
5. Right to Refuse Service
We reserve the right to refuse service to anyone for reasons including, but not limited to, violation of these Terms of Service, inappropriate behavior, or any suspicion of fraudulent activity.
6. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
7. Changes to Terms of Service
We may update these Terms of Service periodically. Any changes will be posted on this page with an updated effective date. Your continued use of the website after any changes indicates your acceptance of the new terms.
Thank you for choosing First Class Farms! We look forward to serving you.
**Privacy Policy**
At First Class Farms, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or place an order.
**1. Information We Collect:** We may collect personal information such as your name, email address, phone number, shipping address, and delivery information when you place an order or sign up for our newsletter.
**2. How We Use Your Information:** We use your information solely to: - Process and fulfill your orders - Communicate with you about your order status - Improve our products and services - Deliver your products efficiently
**3. Information Sharing:** We do not sell, trade, or otherwise transfer your personal information to outside parties. Your delivery information is used only to ensure that your order is delivered directly to you.
**4. Security of Your Information:** We implement a variety of security measures to maintain the safety of your personal information. Please note that we do not hold any payment information; all payment transactions are processed securely through third-party payment processors.
**5. Cookies:** Our website may use "cookies" to enhance user experience. You can choose to have your computer warn you each time a cookie is being sent or disable cookies entirely through your browser settings.
**6. Your Rights:** You have the right to request access to the personal information we hold about you, to request corrections, or to request deletion of your information, subject to legal obligations.
**7. Changes to This Privacy Policy:** We may update this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account or by placing a prominent notice on our site.
Thank you for trusting First Class Farms with your personal information. If you have any questions about this Privacy Policy, please contact us at firstclassfarmsny@gmail.com.
