Order by Thursday for Fresh Friday Delivery — Limited delivery areas across Long Island

Frequently Asked Questions

Do you deliver to my area?

We currently deliver to select Long Island towns. Use our ZIP Code Checker on the website to confirm we serve your address.

When do you deliver?

We deliver every Friday. No need to be home — we'll leave your order at your door.

When is the order cutoff?

All orders must be placed by Thursday at noon to be included in that Friday's delivery.

Is there a minimum order?

Yes, there is a $10 minimum order.

Do I need a subscription?

No subscription required — order anytime you like. However, if you'd prefer the convenience of automatic weekly delivery, we do offer a subscription option so you never have to think about it.

What should I do when my order arrives?

Please bring your items inside as soon as they are received to keep everything fresh.

Can I leave delivery instructions?

Yes! Add instructions at checkout — for example, "leave on back porch" or "near the garage door."

Are you taking recommendations for products to carry?

Yes! We'd love to hear from you — let us know through our Contact page.

How can I stay updated on new products and offers?

Sign up for our newsletter at the bottom of our website.

Who is First Class Farms Home Delivery?

We're a woman-owned, family-run business proudly serving Long Island with fresh dairy and essentials delivered right to your door.

Milk & Policy: Creamy Clarity on Our Rules!

Return Policy

At First Class Farms, we want you to be completely satisfied with your purchase. If you encounter any issues with your order, please review our return policy below:

1. Return Eligibility

We accept returns only for damaged or defective items. If you receive a product that does not meet our quality standards, please contact us within 24 hours of receiving your order.

We cannot accept returns on consumed products or items that have been opened and used, as this is against health laws and regulations.

2. How to Initiate a Return

To initiate a return, please follow these steps:

Email us at firstclassfarmsny@gmail.com with your order number and a description of the issue.

Include photos of the damaged or defective items to assist us in processing your return.

3. Return Process

Once we confirm the issue, we will guide you through the return process. Please note that:

Refunds will be issued to your original method of payment upon confirmation of the returned items.

4. Refund Timeline

Refunds will be processed within 7-10 business days after we receive and verify the returned items. The funds will be credited back to your original payment method.

5. Customer Support

If you have any questions or need assistance with your return, please don’t hesitate to reach out to us at firstclassfarmsny@gmail.com. We’re here to help!

Thank you for choosing First Class Farms. Your satisfaction is our priority!

Terms of Service

Welcome to First Class Farms! By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully.

1. Acceptance of Terms

By using our website, you affirm that you are at least 18 years old and have the legal capacity to enter into these Terms of Service. If you are using the site on behalf of an organization, you represent that you have the authority to bind that organization to these terms.

2. Use of the Website

You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use of the website. Prohibited behavior includes, but is not limited to, harassment, impersonation, or any form of unauthorized access.

3. Ordering Policy

Ordering Deadline: Orders must be placed by noon on Thursday for delivery on Friday. Orders placed after this deadline will be delivered the following Friday. All glass bottle milk must be ordered by noon on Monday.

Delivery Information: We deliver our products directly to you. Please provide accurate delivery information to ensure timely delivery.

4. Payment

All payments are processed securely through third-party payment processors. We do not store your payment information. By placing an order, you agree to pay the full price of the products ordered, including any applicable taxes and delivery fees.

5. Right to Refuse Service

We reserve the right to refuse service to anyone for reasons including, but not limited to, violation of these Terms of Service, inappropriate behavior, or any suspicion of fraudulent activity.

6. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

7. Changes to Terms of Service

We may update these Terms of Service periodically. Any changes will be posted on this page with an updated effective date. Your continued use of the website after any changes indicates your acceptance of the new terms.

8. Contact Information

If you have any questions about these Terms of Service, please contact us at firstclassfarmsny@gmail.com.

Thank you for choosing First Class Farms! We look forward to serving you.

**Privacy Policy**

At First Class Farms, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or place an order.

**1. Information We Collect:**
We may collect personal information such as your name, email address, phone number, shipping address, and delivery information when you place an order or sign up for our newsletter.

**2. How We Use Your Information:**
We use your information solely to:
- Process and fulfill your orders
- Communicate with you about your order status
- Improve our products and services
- Deliver your products efficiently

**3. Information Sharing:**
We do not sell, trade, or otherwise transfer your personal information to outside parties. Your delivery information is used only to ensure that your order is delivered directly to you.

**4. Security of Your Information:**
We implement a variety of security measures to maintain the safety of your personal information. Please note that we do not hold any payment information; all payment transactions are processed securely through third-party payment processors.

**5. Cookies:**
Our website may use "cookies" to enhance user experience. You can choose to have your computer warn you each time a cookie is being sent or disable cookies entirely through your browser settings.

**6. Your Rights:**
You have the right to request access to the personal information we hold about you, to request corrections, or to request deletion of your information, subject to legal obligations.

**7. Changes to This Privacy Policy:**
We may update this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account or by placing a prominent notice on our site.

Thank you for trusting First Class Farms with your personal information. If you have any questions about this Privacy Policy, please contact us at firstclassfarmsny@gmail.com.